Allen-Bradley HMI – PanelView Plus 400 Terminals

The Panelview Plus offers the functionality of an open-platform operating system and the compatability of FactoryTalk Software, while allowing users to manage, monitor, and display application status information. The PanelView Plus 400 Graphic Terminal has a 3.8 in. grayscale or 3.5 in. flat-panel color or grayscale display with 320 x 240 resolution. The Modular design includes logic, display, and communication modules. This terminal supports operator input via keypad (8 function keys) or via keypad and touch screen.

PanelView Plus 400

PanelView Plus 400

Part numberManufacturerDescription
2711P-RC3Allen BradleyPanelView Plus/Vvce External Compact Flash 256Mb Flash
2711P-RCHAllen BradleyCompact Flash To Pcmcia Adapter
2711PRGK4Allen BradleyProtective Antiglare Overlay Qty 3 For PanelView Plus 400 Keypad
2711PRC4Allen BradleyPanelView Plus/Vvce External Compact Flash 512Mb Flash
2711PRAK4Allen BradleyCutout Adapter To Mount PanelView Plus 400 Keypad In PanelView 550 Keypad Cutout
2711P-K4M5DAllen BradleyPanelView Plus 400 Grayscale RS-232 Communication Only DC Input
2711P-K4M20DAllen BradleyPanelView Plus 400 Grayscale Keypad Ethernet Dc Ps Incl Rs232 & Usb 32Mb Flash/64Mb Ram
2711PRC2Allen BradleyPanelView Plus/Vvce External Compact Flash 128Mb Flash
2711PK4M5AAllen BradleyPanelView Plus 400 Grayscale Keypad Rs232 Ac Ps Incl Usb 32Mb Flash/64Mb Ram
2711PK4M3DAllen BradleyPanelView Plus 400 Grayscale Keypad Dh485 Dc Ps Incl Rs232 Ethernet & Usb 32Mb Flash/64Mb Ram
2711PK4M3AAllen BradleyPanelView Plus 400 Grayscale Keypad Dh485 Ac Ps Incl Rs232 Ethernet & Usb 32Mb Flash/64Mb Ram
2711PK4M20AAllen BradleyPanelView Plus 400 Grayscale Keypad Ethernet Ac Ps Incl Rs232 & Usb 32Mb Flash/64Mb Ram
2711PST4KMAllen BradleyPanelView Plus 400 Grayscale Keypad Starter Kit Incl 2711P-K4M20A 2711-Nc13 & 9701-Vwstmene
2711P-B4C20AAllen Bradley3.5-in. Display Color Keypad/Touch -AC 400 Terminal
2711P-B4C20DAllen Bradley3.5-in. Display Color Keypad/Touch -DC 400 Terminal
2711P-B4C3AAllen BradleyThe Panelview Plus 400 has a 3.5 inch Color Display and a Keypad/Touchscreen it is AC Powered and communicates via a DH-485 Port
2711P-B4C3DAllen BradleyThe Panelview Plus 400 has a 3.5 inch Color Display and a Keypad/Touchscreen it is DC Powered and communicates via a DH-485 Port
2711P-B4C5AAllen Bradley3.5-in. Display Color Keypad/Touch -AC 400 Terminal
2711P-B4C5DAllen Bradley3.5-in. Display Color Keypad/Touch -DC 400 Terminal
2711P-K4C20AAllen Bradley3.5-in. Display Color Keypad – AC 400 Terminal
2711P-K4C20DAllen Bradley3.5-in. Display Color Keypad – DC 400 Terminal
2711P-K4C3AAllen BradleyThe Panelview Plus 400 has a 3.5 inch Color Display and a Keypad it is AC Powered and communicates via a DH-485 Port
2711P-K4C3DAllen BradleyThe Panelview Plus 400 has a 3.5 inch Color Display and a Keypad it is DC Powered and communicates via a DH-485 Port
2711P-K4C5AAllen Bradley3.5-in. Display Color Keypad – AC 400 Terminal
2711P-K4C5DAllen Bradley3.5-in. Display Color Keypad – DC 400 Terminal
2711P-K4M20AAllen Bradley3.5-in. Display Grayscale Keypad – AC 400 Terminal
2711P-K4M20DAllen Bradley3.5-in. Display Grayscale Keypad – DC 400 Terminal
2711P-K4M3AAllen BradleyThe Panelview Plus 400 has a 3.5 inch Grayscale Display and a Keypad it is AC Powered and communicates via a DH-485 Port
2711P-K4M3DAllen BradleyThe Panelview Plus 400 has a 3.5 inch Grayscale Display and a Keypad it is DC Powered and  communicates via a DH-485 Port
2711P-K4M5AAllen Bradley3.5-in. Display Grayscale Keypad – AC 400 Terminal
2711P-K4M5DAllen Bradley3.5-in. Display Grayscale Keypad – DC 400 Terminal

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Troubleshooting Your PanelView Plus 400

PanelView Plus 400 Incorrect Start-Up

If the PanelView Plus 400 terminal is not starting up correctly always check for adequate power first. Inadequate power can cause a variety of unpredictable behavior. Simply verify the terminal’s power requirement in the specifications table. It is also good practice to determine whether there have been any changes since the last startup. Determine what these are to see if they can be reversed.

Battery voltage, as well as the display temperature, are indicative of other potential issues as well. Check the battery voltage and display temperature from the PanelView Plus 400 terminal desktop or from the FactoyTalk View ME station configuration mode. If the voltage is below 2.75 volts DC, consider replacing the battery. Obstructed airflow in the chassis can cause the CPU and/or display to overheat. If the CPU temperature is above 95 degrees Celsius or the display temperature is above 55 degrees Celsius, try to moderate the ambient temperatures.

If you continue have start-up issues, observe the splash screen for state messages and for the status or error codes.

Start-Up Messages

MessageNo.Meaning
RAM Test1Tests RAM memory
Image Search2Checks for new operating system firmware upgrade on external CompactFlash card and serial port
Downloading Image11Downloads new operating system firmware upgrade to internal RAM
Transfer Image20Programs the operating system firmware recently downloaded into RAM
CRC Check24Checks operating system firmware integrity
Decompress System27Decompresses the operating system firmware into RAM
Starting System28Launches the operating system
System Check ###29Checks internal file system integrity
Watchdog Test30Verifies system integrity by testing watchdog circuitry

Start-Up Error Messages

MessageError No.MeaningAction
RAM Test1Failed RAM TestReset the terminal. If the error continues, reset SO-DIMM RAM module. If this does not fix the issue, replace the terminal
Stuck Touch3aFailed TouchscreenEnsure nothing is pressing against the screen. Reset the terminal without using the touchscreen. If the error continues, replace the terminal.
RAM Header Check14Downloading Operating System Firmware Incompatible with HardwareCheck which firmware upgrade is compatible with the terminal. Reset the terminal then upgrade using the correct firmware.
Transfer Image20Failure Programming Downloaded Operating System Firmware into FlashReset the terminal. Upgrade the firmware again. If the issue continues, the terminal must be replaced.
Download Task23Operating System Firmware Downloading is too LargeVerify the firmware is the correct version and type. Reset the terminal, the upgrade using the correct firmware.
CRC Check24Checksum of the OS firmware failed.Reload firmware. If the error continues, replace the internal CompactFlash. If this does not fix the issue, replace the terminal
Invalid Prod Family25Operating System Firmware Downloading is Incompatible with TerminalVerify the firmware is the correct version and type. Reset the terminal, the upgrade using the correct firmware.
Decompress System27Problem Decompressing Operating System Firmware from Flash to RAMReload the correct firmware. If the issue continues, replace the terminal
Watchdog Test30Watchdog test failureReload firmware. If this does not fix the issue, replace the terminal
Stuck Key31Function key failureVerify nothing is pressing any keys. Reset the terminal (do not use key presses). If this does not fix the issue, terminal
EXE Check40System OS firmware is missing or corrupt.Reload firmware. If the error continues, replace the internal CompactFlash. If this does not fix the issue, replace the terminal

PanelView Plus 400 Status Indicators

Status indicators are located on the back of your PanelView 400 terminal. The COMM indicator is green and reflects communication. The FAULT indicator is red and reflects hardware faults. Upon startup, the fault indicator should be off and the comm indicator on. If the fault indicator flashes a few times at startup, this is not a concern. However, if both indicators are off you should check the power cable. See the table below to interpret the terminal’s indicator status:

Startup Issues – Indicator Status

Fault Indicator (RED)Comm Indicator (GREEN)Meaning and Action
Possibly Recoverable Error
BlinkingOnWindows CE Operating System failed or missing. Reload firmware.
OffMost recent firmware download failure. Reload firmware.
BlinkingEBC boot loader firmware missing/failed. Reload firmware.
Fatal Error
OnBlinkingFatal display hardware error. Replace terminal.
OffFatal hardware error. Replace terminal.

PanelView Plus 400 Terminal Component Anomalies

Display Issue

IssueAction
Dim or Unreadable DisplayCheck contrast settings 

When in configuration mode, select Terminal Setting>Display>Display Contrast

Backlight Unexpectedly Turning Off or DimmingCheck screen saver settings – 

When in configuration mode, select Terminal Settings>Display>Screen Saver

Touch Screen Issues

IssueAction
Touch Screen Operating Incorrectly/Inaccurate Input and DraggingCalibrate Your Touch Screen –

When in configuration mode, select Terminal Settings> Touch Screen>Calibration

Screen Cursor Not VisibleVerify the Cursor is Enabled –

When in configuration mode, select Terminal Settings> Input Devices> Touch Screen > Cursor

Touch Screen Not Accepting Touch InputAttach USB Mouse:

Mouse works but touch screen does not: Touch driver or screen is nonfunctional

Neither mouse nor touch screen working: Application issue

If the PanelView Plus 400 display lacks a touch screen, you may not have a touch screen display. Check the label on the terminal and the part number of the unit to verify.

Please Note: When calibrating your touch screen, the process requires four (4) screen touches. If the touches are not satisfactory, more will be requested until calibration is successful. If the touch screen does not calibrate or continues to malfunction replace the PanelView Plus 400 terminal.

Mouse Issues

IssueAction
Mouse Operating IncorrectlyReattach USB mouse, restart terminal
Cursor Not Visible/Mouse Settings Require AdjustmentVerify the Cursor is Enabled –

When in configuration mode, select Terminal Settings>Display>Cursor

Check Mouse Settings 

When in configuration mode, select Terminal Settings>Input Devices>Mouse

Mouse is Composite Device (Keyboard and Mouse)Replace with standalone mouse
USB Mouse Non-OperationalReplace the USB mouse. Current mouse may be noncompliant

Keyboard Issues

IssueAction
Keyboard Operating IncorrectlyReattach the USB keyboard, restart the terminal
Keyboard Rejecting Key InputCheck Keypad Input –

If keypad works either the keyboard driver or keyboard stopped working. If neither the keypad nor the keyboard work, an application failure is likely

Keyboard is USB Composite Keyboard and MouseSimply use a standalone USB keyboard
USB Keyboard is Non-OperationalReplace the USB keyboard. Current keyboard may be noncompliant
Keyboard Not EnabledCheck Alt-Ctrl Keys

When in configuration mode, select Terminal Settings>Input Devices>Keyboard

Keypad Issues

IssueAction
Keypad Not Accepting InputCheck Keyboard Input-

If the keyboard works either the keypad driver or keypad stopped working. If neither the keypad nor the keyboard work, an application failure is likely

Hold-Off Delay too Long/Multiple Key Presses Inhibited by Multi-Key LockoutCheck Keypad Settings-

When in configuration mode, select Terminal Settings>Input Devices>Keypad

Note: Home, End, Up and Down keys do not work when single or multi-key lockout is enabled.

Isolating PanelView Plus 400 Ethernet Issues

Indicator Status and Cable Connection/ Quality

Examine the status indicators at the Ethernet connector. If the indicator is green, a communication link is on. If the indicator is an amber color and flashing, this indicates data activity. You should always ensure there is a good connection to the hub and uplink ports. Poor cable quality and crimping can inhibit the ethernet connection.

Ethernet Controller IP Address/ Conflicting IP Address

When in configuration mode select Terminal Settings> Networks and Communications > Network Connections > Network Adaptors. Check the DHCP. If this is enabled the device will attempt to connect to a valid IP address within seconds of startup. If it fails to acquire and IP address, the TCP/IP protocol will assign 169.254.xxx.xxx. If the DHCP is not enabled, verify the IP address specified does not conflict with another device on the network.

Verify Device Name

Other devices must not share the same hostname if they are on the same network. When in configuration mode, select Terminal Settings> Communications and Networks> Network Connections> Device Name.

Peer or Server Settings

The Ethernet issue may be caused by the other side of the connection.

Repair Your PanelView Plus 400

Here at DO Supply, we offer repair services for your Allen-Bradley products, such as the Allen-Bradley PanelView Plus 400. Click herefor more information or to request a quote.