SIEMENS SIMATIC Teleservice – Software for SIMATIC Controllers

SIMATIC TeleService Description

SIEMENS SIMATIC Teleservice,Machines and plants are increasingly operated in places which are far away from the place of manufacture. Manufacturers of plants must nevertheless be able to provide support in the event of a fault. Especially during the warranty period this can result in high costs. TeleService helps to reduce this risk.
With the new TS Adapter IE Advanced you are especially flexible due to the high performance.

Teleservice via Cellular GSM Network
  • Shorter response times for service calls
  • On-site service calls can be reduced to a minimum
  • Easy-to-handle solution, tailored to industrial automation
  • Support for SIMATIC-specific services
  • Support for PROFIBUS and PROFINET networks
  • Complete integration into TIA Portal
Teleservice via Internet

The possible applications for TeleService are manifold. Plants can be diagnosed, values set and programs or data transmitted from any place on earth via internet or telephone cable. TeleService contributes significantly to reduce travel and personnel costs for service calls and has therefore been a standard product in automation for a long time.

TeleService is completely integrated into the TIA Portal!
The complete integration of the TeleService software (including telefone book for access management) into the TIA Portal allows you a convenient remote service of your automation components without hassle. You will be supported by funktion blocks to establish the remote access, remote connections or sending text messages or emails. With STEP 7 (Simatic Manager) you can use the TeleService software wit identical feature set and function blocks (except TeleService Adapter IE Advanced).

SIEMENS SIMATIC Teleservice

TS Adapter II

Dimensions (W x H x D) in mm

125 x 110 x 40

Weight, approx.

250 g

Interfaces

  • to S7/C7

RS 485 (up to 12 Mbit/s)

  • to the PC

USB 1.1 (12 Mbit/s)

  • to an external modem

RS 232 (up to 115 kbaud)

  • to the analog telephone network

RJ12

  • to the ISDN telephone network

RJ45

Supply voltage, external or via MPI interface

24 V DC

Current consumption

60 mA (typ.) / 120 mA (max.)

Switch-on current, max.

0.7 A; 8 µs

Degree of protection

IP20

Temperature

  • Operation

± 0 °C to +60 °C

  • Storage/transport

-40 °C to +70 °C

TS Adapter IE

Dimensions (W x H x D) in mm

125 x 110 x 40

Weight, approx.

approx. 370 g

Interfaces

  • Ethernet

RJ45 (10/100 Mbit/s)

  • to an external modem

RS 232 (up to 115 kbaud)

  • to the analog telephone network

RJ12

  • to the ISDN telephone network

RJ45

Supply voltage, external or via MPI interface

24 V DC

Current consumption of the TSA-IE ISDN

typ. 170 mA / max. 230 mA

Current consumption of the modem TSA IE

typ. 180 mA (typ.) / max. 240 mA

Switch-on current, max.

0.7 A; 8 µs

Degree of protection

IP20

Temperature

  • Operation

± 0 °C to +60 °C

  • Storage/transport

-40 °C to +70 °C

TeleService Software
TeleService is completely integrated into the TIA Portal!
The complete integration of the TeleService software (including telefone book for access management) into the TIA Portal allows you a convenient remote service of your automation components without hassle. You will be supported by funktion blocks to establish the remote access, remote connections or sending text messages or emails. With STEP 7 (Simatic Manager) you can use the TeleService software wit identical feature set and function blocks (except TeleService Adapter IE Advanced).

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