Aotewell is a supplier of industrial automation hardware including Siemens PLC, drives, HMI, IPC, process instruments and Allen‑Bradley inverters & PLCs. This website is operated by Aotewell, and we act as the data controller for all personal information collected via this site.
If you have privacy-related inquiries, please contact us via the contact form on our website.
2. What Personal Data We Collect & Why We Collect It
2.1 Comments
When visitors submit comments on our site, we collect data filled in the comment form, your IP address and browser user agent string to identify and block spam submissions.
A hashed anonymized string generated from your email address may be sent to the Gravatar service to check if you use a Gravatar profile. The Gravatar privacy policy can be viewed at
https://automattic.com/privacy/. Once your comment is approved, your public Gravatar avatar will display alongside your comment.
2.2 Media Files
If you upload images to our website, please avoid uploading photos with embedded EXIF GPS location metadata. Any visitor may download uploaded images and extract embedded location data.
2.3 Contact & Inquiry Forms
When you fill out our quote/inquiry contact forms, we collect your full name, company name, email address, phone number and product demand details. We use this data solely to reply to your quotation requests, provide product technical support and send relevant product information you requested.
2.4 Cookies
- Comment cookies: If you leave a comment, you may opt to save your name, email and website address in persistent cookies valid for 1 year, to auto-fill your information for future comments.
- Login temporary cookie: If you log into a registered user account, a temporary cookie will verify your browser supports cookies; this cookie holds no personal data and is cleared after closing your browser.
- Login & display preference cookies: After login, multiple cookies will store your login credentials and screen layout settings. Login cookies remain valid for 2 days, display setting cookies for 1 year. Checking “Remember Me” extends your login session to 2 weeks. All login cookies will be deleted once you log out.
- Post edit cookie: When you edit or publish an article, a 24-hour temporary cookie will store the article ID only, without any personal identifiable information.
2.5 Embedded Content from Third-Party Websites
Articles on
aotewell.com may contain embedded videos, images, product articles and other media from external platforms. Embedded third-party content operates exactly the same as visiting that external website directly.
These third-party platforms may collect your browsing data, deploy cookies, add extra tracking scripts and monitor your interaction with embedded content, including tracking behavior if you hold an account and are logged into their services.
2.6 Website Analytics
We use website analytics tools to track visitor page views, browsing duration and product page access records. This anonymous statistical data helps us optimize our product catalog layout, website performance and customer browsing experience. No analytics data will be linked to your personal identity.
3. Who We Share Your Data With
We never sell, rent or trade your personal data to external marketing companies. Your personal information will only be shared in limited scenarios below:
- Trusted third-party service providers: Website hosting providers, anti-spam detection services, analytics platforms and email delivery tools, who only process data under our written instructions and are bound by data protection obligations.
- Legal requirements: When required by court orders, government regulatory requests or applicable laws.
- Business cooperation: Authorized logistics or technical partners, only to fulfill your equipment delivery and after-sales support requests.
4. How Long We Retain Your Data
- Comment data: All comments and attached metadata are stored permanently, to automatically approve subsequent related comments without manual moderation.
- Registered user profile data: If you create an account on our site, we permanently store all personal details you submit in your user profile. All registered users can view, edit or delete their personal profile information at any time (username cannot be modified). Website administrators also have access to edit this profile data.
- Inquiry form data: We retain quotation & contact form records for up to 5 years for after-sales service, order follow-up and legal record retention requirements. After the retention period expires, all personal inquiry data will be securely erased.
5. What Rights You Have Over Your Data
If you hold a registered account on our website or have submitted comments/inquiry forms, you are entitled to:
- Request an exported copy of all personal data we have stored about you, including all information you voluntarily submitted.
- Request full erasure of all your personal data held by us.
This right to erasure excludes data we must retain to meet administrative, legal compliance and website security obligations.
To exercise any of the above rights, submit a request via our website contact form. We will verify your identity before processing your application within 14 working days.
6. Where We Send Your Data
Visitor comment content will be automatically scanned by an external anti-spam service to filter junk comments.
Your personal inquiry data may be transmitted to our overseas technical support teams for quotation processing. We implement standard contractual clauses to ensure cross-border data transfers comply with global data protection regulations such as GDPR.
7. How We Protect Your Data
We adopt multi-layer security measures to safeguard your personal information:
- Website server firewall protection, regular security patches and encryption for all form data transmission via HTTPS protocol.
- Restricted internal staff access to personal data; only sales and after-sales personnel with business demand can view your contact information.
- Regular server backup and encrypted storage of all user data records.
No internet transmission or electronic storage method can guarantee 100% absolute security, but we utilize industry-standard commercial security tools to minimize data leakage risks.
8. Data Breach Response Procedures
If we detect any unauthorized access, leakage or loss of user personal data, we will:
- Immediately isolate the affected system to stop further data exposure.
- Complete internal investigation within 72 hours to confirm the scope of affected data.
- Notify all impacted users and relevant regulatory authorities in accordance with local data protection laws.
- Take remedial measures including password resets, data encryption upgrades and access permission audits to prevent repeated breaches.
9. Third Parties We Receive Data From
We only obtain personal data actively submitted by visitors through our website comment sections and inquiry forms. We do not purchase or collect personal data from external third-party databases, advertising platforms or data brokers.
10. Automated Decision-Making & User Profiling
We do not deploy fully automated decision-making systems based solely on your personal data. Basic anonymous browsing profiling via analytics tools is only used to optimize website product display, and will not trigger any automated business decisions without manual human review.
11. Industry Regulatory Disclosure Requirements
For visitors located within the European Economic Area (EU/UK), our data processing complies with the General Data Protection Regulation (GDPR). You hold the right to lodge a formal complaint with your local data protection supervisory authority if you believe we process your personal data unlawfully.
For California (USA) visitors, this policy fulfills disclosure obligations under the CCPA (California Consumer Privacy Act).
12. Your Contact Information
If you have any questions, requests or complaints regarding this Privacy Policy or your personal data, please submit your message via the contact form on
https://www.aotewell.com.
13. Additional Information
This Privacy Policy applies solely to data collected through the
aotewell.com website. It does not cover third-party websites you may jump to via external links on our site. We recommend reviewing the privacy policy of each external website you visit.
We reserve the right to update this Privacy Policy at any time. All revisions will be published on this page with an updated effective date. Continued use of our website after updates means you accept the revised policy terms.
